Hot on the heals of Comcast's
href="http://www.dslreports.com/forum/remark,18200941~days=9999~start=60">recent
connectivity woes, which took them 4 hours to admit and 8 hours to
resolve, comes this new leaked information - According to the
Consumerist, Comcast will now be
charging for previously free in-home services:
According to an internal Comcast Powerpoint we received, starting this
month, the cable provider gives even less of a damn about residential
customers. Highlights include:
Comcast technicians will no longer do inside wiring for free in
single-family homes.
Separate fees for wiring and activation.
Installations taking over 10 minutes long considered "custom" work
and subject to new charges
Our tipster says Comcast would, "rather leave the problem open to the
interpretation of the tech and leave themselves open to being able to
charge $24.95 per trouble call."
Rest of Story at the
Consumerist
Next, they'll be charging for phone-in tech support. Of course, who knows
whether the answer they'll be giving you will be true or not - they just
want to get you off the phone. I know this by experience, as I used to be
employed by Cocmast as a Level I Tech. To them, call handle time is more
important than the customer actually receiving a resolution. Not only
that, but they were trying to get us to pitch promotions too. That in
itself wouldn't be so bad if it was something that related to my job,
however, they were trying to get us to push digital TV packages and phone
packages of which my knowledge was nill. I do computer support people - I
knew nothing of their TV or Digital Voice services - nor was I trained by
them in such areas. I like to watch TV - but knew nothing about how it
was billed, set up, etc.
I've said it before and I'll say it again - I'm beyond blessed to be
working for pair Networks and can really
appreciate the way treat their customers AND employees having been where
I've been. If you have Comcast and find that you are fed up with them, I
HIGHLY recommend
href=http://www22.verizon.com/content/ConsumerFios/>Verizon's
FIOS - it comes at a competitive price and has
been blazing fast for the last year I've had it. Not to mention the fact
that there has been no discernable downtime. That's saying quite a lot
since I'm online pretty much 24/7.
