Social Networks:
Professional Experience
2006-2010 pair Networks - Technical Support Pittsburgh, PA
Worked with FreeBSD on servers and workstations along with Ubuntu running FreeBSD virtual servers.
Monitored and maintained all servers including web, database, backup, mail and others, performing scheduled and emergency maintenance as needed.
Used deployment system to automate software updates for servers in both local and remote data centers.
Monitored network connectivity, contacting network providers and performing maintenance as needed.
Tracked down and eliminated sources of exploits causing spam/malware and ensured servers were not blacklisted, also dealt with DMCA and content dispute issues.
Provided remote hands services for co-location customers, installing and configuring various operating systems and network setups.
Provided technical support via e-mail and telephone for urgent and non-urgent issues.
Monitored and maintained all servers including web, database, backup, mail and others, performing scheduled and emergency maintenance as needed.
Used deployment system to automate software updates for servers in both local and remote data centers.
Monitored network connectivity, contacting network providers and performing maintenance as needed.
Tracked down and eliminated sources of exploits causing spam/malware and ensured servers were not blacklisted, also dealt with DMCA and content dispute issues.
Provided remote hands services for co-location customers, installing and configuring various operating systems and network setups.
Provided technical support via e-mail and telephone for urgent and non-urgent issues.
2004-2005 Comcast - Tier 1 Customer Support Pittsburgh, PA
Troubleshooting computer problems and connectivity issues.
Made adjustments and maintained customer accounts.
Supported both Windows and Macintosh operating systems.
Made adjustments and maintained customer accounts.
Supported both Windows and Macintosh operating systems.
2004 West Penn Allegheny Health Systems - Desktop Support Intern Pittsburgh, PA
Built images and rolled out 1,500 Dell Desktops for various areas of WPAHS.
Performed hardware and software updates.
Provided troubleshooting and fixes for various end-user issues, from connectivity problems to software errors.
Maintained and supported Novell GroupWise accounts.
Performed hardware and software updates.
Provided troubleshooting and fixes for various end-user issues, from connectivity problems to software errors.
Maintained and supported Novell GroupWise accounts.
2001-2003 Best Buy - PC Technician Pleasant Hills, PA
Troubleshot customer computers, as well as store stock and other electronics.
Configured computer systems to best suit the customer needs.
Suggested and performed upgrades to both hardware and software.
Configured computer systems to best suit the customer needs.
Suggested and performed upgrades to both hardware and software.
Education
2002-2004 Pittsburgh Technical Institute Oakdale, PA
Associates Degree in Computer Network Systems Technology.
Courses involved Visual Basic, Java, Web Page Design and Management, Linux and UNIX Operating Systems, Windows NT/2000/XP Operating Systems, Active Directory and IIS Management, SQL Database Design, Network Design and Management and Calculus 2.
Courses involved Visual Basic, Java, Web Page Design and Management, Linux and UNIX Operating Systems, Windows NT/2000/XP Operating Systems, Active Directory and IIS Management, SQL Database Design, Network Design and Management and Calculus 2.
